How law firms advertise today is completely different from what you may be used to. The birth of the Internet and the advent of social media transformed the ways businesses interact with and sell to online users.
As firms struggle to determine which channels to use and how to use them, it’s become clear that the best way to get results from each is to leverage all of them.
Understanding omni-channel marketing and creating consistency in your branding message ensures that your law firm stays on the leading edge in your industry.
What is Omni-Channel Marketing?
Omni-channel marketing signifies a major shift in the ways attorneys provide value to their clients. It removes the distinctions between marketing channels and considers the ways that clients interact with your business. This creates a more seamless experience for them.
Your clients can engage with your law practice in person, through your website, on social media, and through marketing materials provided by your practice. This creates a marketing “big picture” made up of many different pieces.
Each piece must be consistent with the next to provide the experience that clients expect in today’s marketplace. Omni-channel marketing, at its core, forces you to consider how your clients experience your practice.
How to Implement Multi-Channel Marketing
Implementing multi-channel marketing into your business requires some key considerations.
You need to understand the online behaviors of your clients. Today’s users can move through various channels with ease. Knowing where clients begin and what channels they move through allows you to optimize your message across the entire spectrum.
Consider the channels you currently use. How easy is it for a client to move from one to the next? What value does each provide and what patterns can you see in their behaviors?
Law firms must have a thorough understanding of their clients in order to maximize their omni-channel marketing.
A client’s experience includes the contact points with which they engage with your practice. It includes the words you use in your marketing messages and the process by which they acquire your legal services.
Omni-channel marketing must be considered by all departments and their members to leverage its potential reach. This influences the ways in which your law firm operates.
The Benefits of Omni-channel Marketing
Implementing an omni-channel marketing strategy allows you to gather valuable information about your audience. Having this key insight lets you meet your customers at the right place with the right message.
Through, omni-channel marketing, business gain a deeper understanding the behaviors of their audiences. This contributes to their lead generation and customer conversion efforts. It establishes greater credibility for your brand and increases its visibility.
In addition, today’s consumers now expect an omni-channel approach. They need to be able to transition easily from one platform or device to the next while having a consistent experience.
More importantly, the number of omni-channel customers continues to rise. These are the people who interact with your business through various channels before ultimately making a purchase. This presents more opportunities to provide your services.
Making sure that your law firm is present at all times across these different channels is the essence of omni-channel marketing. It allows you to gain traction easily and build momentum over time.
Let us know how an omni-channel approach has benefited your practice. If you’re missing key components in your marketing strategy, let us know in the comments section below so that you can begin creating a more comprehensive strategy that provides real results through all of your channels.